Thank you for visiting and shopping at ExoticAccess. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Here is the complete shipping grid:
| Quebec and Ontario | Estimated transit time (non-guaranteed) | Shipment cost |
| Under $59.00 | 2-5 days after being tendered to carrier | Calculated at checkout |
| $59.00 & over | 2-5 days after being tendered to carrier | Free shipping |
| Other Canadian Province* *Excludes Canadian territories (NT, YT, & NU). | Estimated transit time (non-guaranteed) | Shipment cost |
| Under $79.00 | 2-8 days after being tendered to carrier | Calculated at checkout |
| $79.00 & over | 2-8 days after being tendered to carrier | Free shipping |
| United States | Estimated transit time (non-guaranteed) | Shipment cost |
| Under $99.00 | 2-10 days after being tendered to carrier | Calculated at checkout |
| $99.00 & over | 2-10 days after being tendered to carrier | Free shipping |
| International | Estimated transit time (non-guaranteed) | Shipment cost |
| Any amount | Varies depending on the country | Calculated at checkout |
| Any amount | Varies depending on the country | Custom quote (follow checkout instructions) |
Please contact us by email for more details or for customized shipments quotes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
ExoticAccess is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
ExoticAccess is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy, found in the FAQ, provides detailed information about returns and refund.