FREQUENTLY ASKED QUESTIONS
What shipping price can i expect?
We strive to offer competitive and transparent shipping rates. For complete details please consult our Shipping Policy. If you have any questions or concerns about your order status, please feel free to contact us using the form or at [email protected]. We’re here to help!
When will my order be shipped?
We understand that getting your order to you quickly is important. Here’s what you can expect for shipping times:
Processing Time:
- Orders are processed within 2-3 business days. This includes order verification, tailoring, quality check, and packaging. Please kindly note that Canadian/American holidays will bring additional delays.
Shipping Time:
- Standard Shipping: 5-7 business days.
International Orders:
- Delivery times for international orders vary depending on the destination country. On average, international shipping takes 10-15 business days. Customs processing times can affect this estimate.
Order Confirmation:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.
Delays:
- While we strive to meet our shipping estimates, please note that there may be delays due to unforeseen circumstances such as severe weather, natural disasters, carrier delays or unexpected occurances. We appreciate your understanding in these situations.
Contact Us:
- If you have any questions or concerns about your order status, please feel free to contact us using the form or at [email protected]. We’re here to help!
Return & Refund Policy
Due to the nature of the products we offer, we do not accept returns on any items. If the item arrives damaged, the carrier is responsible for the damage caused.
However, if you happen to encounter any damages during the shipping of your products, please don't hesitate to contact us and we will do our best to help.
Is it possible to buy wholesale?
We do not offer wholesale at this point.
Is there a way to contact ExoticAccess?
For any inquiry about a specific product you can use the Request a product form or you can contact us by email at [email protected] for any question you may have about the site or any product we have listed.









